Freezer Medium Severity
PO Appliance Error Code

Jenn-Air Freezer PO Error: Power Outage Alert

What Does Jenn-Air Freezer Error Code PO Mean? The PO error code on Jenn-Air freezers indicates a power interruption occurred and the freezer temperature rose above 18°F (-8°C). Food safety may be compromised depending on how long the power was out and how high the temperature rose. Common Causes Power outage: A utility power interruption, […]

By Sarah Mitchell Appliance Safety Researcher & Technical Editor

Quick Assessment

Answer to continue safely

Is it safe to keep using?

Yes. The freezer is functioning correctly — it is alerting you to a past event. Evaluate food safety based on the peak temperature shown.

Can I reset the code?

Yes. Press any button to dismiss the PO alert. The freezer resumes normal operation immediately.

When to stop immediately?

Stop if you notice: PO appears repeatedly without known outages, Freezer temperature fails to drop back below 0°F.

Symptoms You May Notice

PO flashes on freezer display

The display shows PO with a temperature reading — this is the warmest temperature reached during the outage.

Some items partially thawed

Items near the top or sides may feel soft while items in the center are still frozen solid.

Possible Causes

1

Power outage

A utility power interruption, tripped breaker, or accidental unplugging caused the freezer to lose power.

DIY Possible
2

Loose electrical connection

The power cord or outlet has an intermittent connection causing brief power losses.

DIY Possible

Safe Checks You Can Do

These checks are safe for homeowners. No disassembly required. Do not remove panels or access internal components.
  1. 1

    Check the temperature reading

    Note the temperature shown with the PO code — this is the peak temperature during the outage. Press any button to clear the alert.

    Food that stayed below 40°F is generally safe. Food above 40°F for more than 2 hours should be discarded.

  2. 2

    Verify power stability

    Check that the power cord is firmly plugged in and the outlet works. Test with another device if unsure.

    If PO appears without a known outage, consider a dedicated circuit or surge protector for the freezer.

When to Call a Professional

Contact a qualified technician if:

  • Outlet voltage is intermittent
  • Breaker trips frequently on the freezer circuit
  • Compressor struggles to restart after power restoration

Need Professional Help?

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