Jenn-Air Refrigerator FF Error: Freezer Fan Failure
What Does Jenn-Air Refrigerator Error Code FF Mean? The FF error code on Jenn-Air refrigerators indicates the evaporator fan motor in the freezer compartment is not running. This fan circulates cold air from the evaporator coils through the freezer and refrigerator — without it, both compartments warm up. Common Causes Failed evaporator fan motor: The […]
Quick Assessment
Answer to continue safely
Is it safe to keep using?
Maybe. The refrigerator will run but cannot maintain safe temperatures. Move perishables to another unit if repair will take more than a day.
Can I reset the code?
No. If the fan motor has failed, no reset will fix it. If ice is the cause, a manual defrost (24 hours unplugged) may temporarily restore airflow.
When to stop immediately?
Stop if you notice: Freezer temperature rises above 10°F, Fan motor makes grinding or high-pitched noise.
Symptoms You May Notice
Freezer not cold enough — food softening
Frozen items begin to thaw or soften, and ice cream becomes mushy.
Refrigerator section also warming up
The fresh food compartment temperature rises because cold air is no longer being circulated from the freezer.
No fan noise from inside the freezer
The freezer is unusually quiet — the evaporator fan hum that normally runs is absent.
Possible Causes
Failed evaporator fan motor
The fan motor has burned out or seized. This is the most common cause on units over 5 years old.
Requires ProfessionalIce buildup around the fan
A defrost system failure has allowed ice to accumulate around the fan blades, preventing rotation.
DIY PossibleSafe Checks You Can Do
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1
Listen for the fan
Open the freezer door and press the door switch to simulate a closed door. Listen for the fan — it should start within a few seconds.
If you hear a humming or clicking but no airflow, the motor is seized or the blade is blocked by ice.
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2
Check for ice around the fan
Remove the back panel inside the freezer (usually held by screws). Look for ice buildup around the fan blade and evaporator coils.
Significant ice buildup points to a defrost problem — the fan itself may be fine once ice is cleared.
Tools required
When to Call a Professional
Contact a qualified technician if:
- Fan motor does not spin when powered directly
- Defrost heater is not activating on schedule
- Defrost thermostat or timer has failed
Need Professional Help?
Find qualified technicians in your area for proper diagnostics and repair.
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